I am not a big fan of the defect system Ebay has put into place. I consider myself a good seller but the defects from my past (when I didn't know they would be defects) have put me on edge. I am still considered a Top Rated Seller but only by a slim margin.
This past week I received two neutrals from two different buyers. That equals two defects. Two defects will send anyone's Top Rated Seller status into a downward spiral. But what upset me more then the neutral feedbacks is that:
1) The buyer never contacted me. I check my feedback everyday and BAM! a neutral out of no where.
2) The neutral feedbacks didn't even make sense! One feedback was a question to me and the other was simply stated "Amazing!"
I called Ebay about both feedbacks and had them both removed. I had them easily removed because they didn't make any sense to the customer service rep either.
I think Ebay needs to educate the BUYERS! I think there should be a 'block' from leaving anything other than positive feedback unless the buyer has made an attempt to contact the seller via Ebay messages.
I love Ebay and I will put my head down and get back to listing but I always say a little prayer that my next buyer knows the actual value of Ebay feedback and will contact me if they have a problem instead of leaving bad and/or confusing feedback.